Introduction
Before engaging with our online store and its offerings, we encourage you to read and understand the terms and conditions outlined below, which are specifically applicable to the use of the ISTANSTYLE online store (www.istanstyle.com). Your continued use and browsing of our site signify your explicit and unconditional agreement and consent to these terms.
ISTANSTYLE reserves the right to modify product prices in alignment with official company price lists at any time without prior notice to its customers.
ISTANSTYLE also reserves the right to adjust discount percentages on original product prices throughout the year and whenever deemed necessary without prior notice to its customers.
ISTANSTYLE may delay or not fulfill an order due to stock shortages or circumstances that hinder order execution due to high demand or operational challenges.
ISTANSTYLE values customer feedback on its products and services. The publication of customer reviews is considered essential for guiding potential new customers. However, ISTANSTYLE unilaterally reserves the right not to publish reviews that are malicious or lack a factual basis.
ISTANSTYLE is not responsible for any incorrect product availability indications due to stock information system failures.
Shipping & Payment Methods
For details on shipping methods, please visit the shipping information page on our website.
Managing Your Account and Tracking Your Orders
Upon registration at ISTANSTYLE, you are required to provide shipping and billing address details for your orders. Your email will be used for sending discount coupons, newsletters, and updates about each phase of your order. ISTANSTYLE will directly inform you through your account and email regarding payment completion, product availability, shipment details, and parcel tracking codes provided by the shipping company, allowing you to monitor your order's progress.
Your account enables you to save desired products for future purchase, review product quality, subscribe to newsletters, download product guides, and recommend products to friends.
Order Status and Parcel Location
Orders are shipped via General Post. Upon dispatch, you will receive an email notification along with a tracking code to locate your package online through the General Post's tracking website.
Free Returns & Exchanges
We accept returns or exchanges without any specific reason, provided they are initiated within 60 days and the product remains in its original, unused condition and packaging. Returns can be processed at our expense through General Post by us as indicted below. Refunds are processed within 2 working days of receiving the returned products.
Return Conditions
- Products must be returned in their original purchase condition, including packaging.
- Returns on certain items such as underwear and opened packages of socks and tights are not accepted.
- If products do not meet these conditions, they will be sent back to the customer, who will be responsible for the shipping costs.
Terms of Use - Data Protection
Registration on ISTANSTYLE's website involves the provision of personal information to facilitate order processing and enhance communication for service improvement. Registering your email implies consent for receiving necessary communications for your order/request completion through the provided email address.
The information collected is exclusively used for order management and is not shared with third parties, except for service improvement based on your feedback and with your consent for promotional communications.
ISTANSTYLE commits to modern security policies, including the use of Secure Sockets Layer (SSL) certificates, ensuring secure data exchange and protecting against unauthorized access.
In compliance with GDPR and other relevant data protection laws, you have rights regarding your personal data, including access, correction, and deletion requests. ISTANSTYLE is dedicated to safeguarding personal data and using it solely for the purposes stated herein.
For any concerns regarding your data or these terms, please contact ISTANSTYLE at the provided contact information. We reserve the right to modify these terms periodically to comply with legal requirements. Changes will be communicated through our website.
These Terms of Use and any subsequent modifications indicate your acceptance of these terms and your agreement to comply when using the ISTANSTYLE website.